Shipping and Handling

Packaging

Your jewelry purchase is packaged with gift-giving in mind. All jewelry is sent in a white gift box with non-tarnishing jeweler's cotton and a colorful silk ribbon. 

Schedule

Items generally ship within 2 business days of receipt of payment, depending on availability. Naturally, custom orders require a longer lead time so that I can procure the components I need. Upon receipt of your order, I will send an e-mail confirmation with a shipping date. 

In the event that I'm unable to ship your order on the date specified—due to a delay from a supplier, for example—I will e-mail or phone you with details and you will have the option to cancel your pending order.

Whenever I'll be out of town for more than a couple of days, I try to post a notice on my site.

Rates

All domestically-shipped items are sent U.S. Postal Service Priority Mail, at a rate of $4.00 for the first item and $1.00 for each additional item. (Priority Mail generally takes 2-3 days to arrive, depending on the destination.)

Free Shipping

Orders over $90 will be shipped free of charge. (The shipping charge will be refunded after I receive your PayPal checkout notification.)

Insurance

loop Jewelry Design is not responsible for items that are lost or damaged in the mail. That said, experience with the U.S. Postal Service has shown that postal insurance is generally not worth its cost. If you would still like to insure your shipment, please e-mail me before ordering.

International Shipping

Shipping costs to outside of the Continental U.S. vary. Please e-mail me for exact shipping costs and instructions before checking out.

Lifetime Warranty

Buy with confidence from loop! All items are covered by our lifetime limited warranty.

If the workmanship on your item is damaged in any way that does not involve bead loss, I will repair it free of charge. If the item breaks and there is bead loss, there will be a nominal charge depending on the extent of loss.

Please bear in mind:

• some materials I use (e.g., some pendants) are one-of-a-kind, limited-quantity or difficult to find, so repair may not always be possible.
• Customer pays all shipping costs.

Terms of Sale

Returns

I want your experience at loop Jewelry to be 100% positive! I stand behind all my jewelry, and if you are not completely satisfied with your jewelry purchase, simply return the item in its original condition within two weeks of purchase date and I will provide you with a full refund of the item's purchase price (less shipping).

Please e-mail me for return authorization (and the return address) before shipping your item.

If you would like to exchange the item for another, no problem—please indicate in your e-mail which new item you'd like.

Custom orders cannot be returned, but naturally they still carry my lifetime warranty.

Availability

If an item you have ordered is no longer available (many of my pieces are one-of-a-kind or limited quantity), I will contact you and issue you a refund.

Sales Tax

All orders shipped to New Jersey are subject to 6% state sales tax.

Website

The prices, promotions and policies on this site are subject to change without notice. This is due primarily to the ever-changing nature of market conditions. We do our best to keep our site up-to-date and error-free, but please understand that errors may occur from time to time. If you do notice an error, please let me know and I'll correct it immediately.

Secure Shopping

This website uses the secure PayPal™ Shopping Cart. Your transaction information is automatically encrypted using Secure Sockets Layer (SSL) from your computer to PayPal's. The contents of your order, including personal information like name, address and credit card number, are protected, and cannot be read in transit by a third party. More information about Paypal's secure shopping is available on their site.

Please note that Paypal does use browser "cookies" to help store information about what you put in your cart, so you'll need to have cookies enabled in order to check out successfully. AOL users please e-mail us if you have difficulty ordering.

Please remember—to protect your privacy, never send your credit card information via e-mail.

Privacy Policy

To help demonstrate that your privacy is of the utmost concern to us, we have a concise, simple privacy policy:

We will never share your personal information, including e-mail address, with anyone outside of loop Jewelry Design without your permission, period.