Our mission is to update the “engagement” conversation past little blue boxes, spending 2 months salary, and other outdated bullsh*t. Loop was founded on the belief that finding the right ring at the right price shouldn’t be rocket science, and that the help we give our friends and family should be standard for everyone. That’s why we prioritize personal service, expert style advice, input from your friends and family, and beautiful inspiration to help you find the ring that’s right at prices that are fair, not inflated.

We’re here to help make engagement ring shopping easier, so you can focus on what really matters: Your relationship and creating your best shared life.

We cut out the middleman by partnering with a leading diamond and jewelry manufacturer to bring you top quality rings at a fair price.

No sales pitch. No industry jargon. No commissions. Our easy-to-understand GIA Educated diamond experts will guide you through the process to find a ring that fits.

We screen every diamond because certificates don’t tell the full story. We hand-select and only offer responsibly sourced GIA graded white diamonds that have the highest quality. Our black and champagne diamonds are also hand- selected to ensure you get a beautiful diamond. Even after you put a ring on it, we still treat you like friends and family.

Not yet, but it’s in the works. Stay in the loop and we’ll keep you posted on our plans! If you’re in the Los Angeles area, you can always make an appointment to view our rings IRL. Contact concierge@loopjewelry.com to set an appointment.

You can speak with a human via live chat during our live chat hours. Or if you’d like to speak to someone on the phone, please schedule an appointment with our Diamond Concierge to speak with one of our diamond experts!

Yes! All of our Loop diamonds are responsibly sourced, and we take a stand with the world by having a zero-tolerance policy toward conflict diamonds. Through efforts like the Kimberley Process which helps police diamond exports to prevent the trade of illegal diamonds combined with having partners who only work with vendors that own and responsibly source their diamonds, Loop Jewelry is committed to providing you with responsibly sourced diamonds, because that should be standard. Our diamonds are also pre-screened and hand-selected by a diamond expert looking for everything that certificates don’t tell you.

The Kimberley Process started in 2000 when Southern African diamond producing states met in Kimberley, South Africa to discuss ways to stop the trade of conflict diamonds. The Kimberley Process imposes extensive requirements on its members (54 participants representing 81 countries) to be able to certify their shipments of rough diamonds as “conflict free” and prevent conflict diamonds from entering the legitimate trade. Those members account for approximately 99.8% of the global production of rough diamonds. The US joined in 2003 by passing the Clean Diamond Trade Act to adopt the Kimberly Process. It prohibits the importing/exporting of any rough diamond to/from the US unless the rough diamond has been controlled through the Kimberley Process. In fact, all US diamond retailers must buy their diamonds from manufacturers who have documentation that the diamonds were obtained through legitimate channels.

Round Brilliant, Oval, and Cushion Diamonds:
The above listed shapes will have a clarity range of Flawless (FL) to Slightly Included (SI2). Typically speaking white diamonds that are FL to VS2 should be eye-clean for you. This means that at a distance of 8 to 10 inches in the face-up position in natural daylight, there will be no visible inclusions. (Essentially an eye-clean VS2 will look the same to the naked eye as a flawless diamond.) Our slightly included (SI1 to SI2) white diamonds may or may not be eye clean for you. We do go beyond what it means to be slightly included and hand select our white diamond to not have any large dark inclusions on the table or crown of the diamond. Why put these diamonds in our diamond inventory? Because we feel that they are a great value and just as beautiful, we wouldn’t want you to miss out on a great diamond!

Emerald Cut Diamonds:
For our white emerald cut diamonds we do not go lower than a VS2 clarity. We will also hand select our emerald cut diamonds to make sure there are no large dark inclusions in the table or crown. Because emerald cuts have a different facet pattern (step cut) it is possible that a VS2 clarity diamond will not be eye clean. Our diamond experts will help you pick the perfect one!

For white diamonds, the color of the metal you set your diamond in can have some extra positive results! A more colorless diamond, such as D to F will look fantastic in platinum or any metal color setting. If you’re looking to save some money, you can opt for a G color diamond since it is right on the borderline of colorless/near colorless range will also look great in all metal colors. A G color diamond will look just as beautiful as a colorless diamond (D to F) and can save you thousands. Warmer diamonds such as H to I will pop in yellow gold and rose gold metals.

Fancy shapes (ie emerald, oval, cushion, etc) do not receive a cut grade. The reason behind this is fancy shapes are not calibrated like a round brilliant is.For instance, ovals can be longer/skinnier or shorter/wider. One version is not better than the other, it is just a personal preference! At Loop to help ensure that your fancy cut white diamond has the most amount of sparkle possible, we only carry fancy shape diamonds with the best proportions and of course have excellent to very good polish & symmetry.

Our white cushion diamonds will be a combination of both! The overall outline of a cushion diamond has to do with the length to width ratio. For a more square cushion, the best l/w ratio is 1.00 to 1.05 while the l/w ratio for a more rectangular cushion is between 1.06 to 1.15. Contact our Diamond Concierge if you would like help choosing one over the other.

The majority of white cushion shaped diamonds will be cut in a modified facet pattern known as a cushion modified brilliant. It will depend upon on the specific facet pattern whether the diamond will have the “crushed ice” look or not. Contact our Diamond Concierge if you would like help choosing one over the other.

Because cushions carry more carat weight in the bottom of the diamond, they tend to face up smaller than a round brilliant of the same carat weight would.

Fluorescence can be a tricky thing in a diamond. In colorless diamonds it can make the diamond appear hazy and in warmer diamonds it can sometimes make the diamond appear whiter face up. Because it is something we don’t want you to worry about, all of our Loop diamonds will have none to faint fluorescence!

We do not. Although laser drilling is a stable treatment for diamonds, it is not Loop’s policy to treat our white or champagne diamonds in any way. Clarity enhanced (aka fracture filled) is not a stable treatment and we would never offer that to you.

Our white and champagne diamonds are not color enhanced. Their color was provided by nature! Our black diamonds, like almost every black diamond used for jewelry are treated to give them that mysterious deep black color.

Yes! If you’re not finding what you want on our website, please contact our Diamond Concierge at concierge@loopjewelry.com and let us know what you’re looking for and we can check our inventory to find the diamond that’s right for you. All of our white diamonds are curated to only be the best quality and value, (these are the same diamonds we’ve recommend to family and friends). We exclusively sell GIA certified white diamonds that are on the higher end of the color and clarity scale. Cut, polish and symmetry all affect sparkle, so we only offer the best available (triple excellent cut, polish & symmetry for white round diamonds, and very good to excellent polish & symmetry for white oval, emerald and cushion shapes) because you should never have to compromise on sparkle.

These are the minimum color and clarity characteristics of our ready-to-ship engagement rings. This means that your white round diamond will have a minimum of H or I color (near colorless) and SI1 clarity (slightly included). For our white emerald cut diamonds, the minimum color grade will also be H or I (near colorless) and VS2 clarity (very slightly included). All of our Loop white diamonds are graded by GIA and all of our round white diamonds are GIA triple excellent (cut, symmetry, polish). All of our emerald, and oval white diamonds will be GIA excellent to very good polish & symmetry.

Our champagne diamonds will be C3/C4 in color, and will have a clarity grade of SI1/SI2.

Yes, our black diamonds are real diamonds. Like most black diamonds used in jewelry, our black diamonds are treated to give them their consistent, deep black color. Besides standing out in a crowd, black diamonds are a great choice if you want something really special at a great price.

This is not evaluated the same way as our white diamonds. Colored diamonds in general are cut so that the maximum amount of color can be seen face up. Our black and champagne diamonds are no exception. We focus on the color to ensure that you get the most beautiful color possible.

Loop Diamond Certificates will come standard, with your black or champagne diamond. It is a grading report for your center diamond. That way you know exactly the characteristics of your diamond! Loop Champagne diamond certificate and Loop Black Diamond certificate

The quality of our diamond melee (small stones that are used for halos and ring shanks) is H-I in color, and SI1 in clarity.

Currently we sell round, emerald, oval and cushion shaped diamonds. If there is a particular diamond shape you want (such as a pear) contact Loop’s Diamond Concierge and we would love to help you find one!

Because our white diamond inventory is live and constantly being updated on our website we are unable to hold a specific diamond for you. However, if you have been in touch with the Loop’s Concierge and the diamond you are looking at becomes unavailable, we will find a comparable option for you! This is what we would do for our friends and family.

Good question! Contact our Diamond Concierge at concierge@loopjewelry.com or chat us

We sure do! It’s not something that we have in our current collection, however certainly something we can custom source for you. Lab created diamonds are physically and chemically the same as a natural diamond. They are just grown in the laboratory vs the earth and tend to be priced around at least 15% less than a natural diamond with all the same characteristics. One thing to note is that there isn’t enough historical data about how lab created diamonds will fair in the market. Something to keep in mind is that a diamond whether natural or lab created shouldn’t be thought of as an investment, but rather because you love it!

While it’s not on our website, if you would like a moissanite instead of a diamond for your center stone, just reach out to our Diamond Concierge and we can source it for you.

Our manufacturing partners are located overseas, which allows us to offer such great pricing. Our partners also own all the diamonds and will only work with vendors that ethically source stones. Once the rings are made and arrive at our HQ in New York City, the center stones are set, and then shipped to you.

You are able to choose which metal type you prefer when you select your setting. 18kt gold is more expensive because it has a higher gold content (75% gold) than 14kt (58.5% gold) which is stronger (great if you are active). Platinum is 90% to 95% precious metal, so it’s heavier and is also much more rare. It all comes down to personal preference. The good news is: all of our designs are available in 14kt and 18kt yellow, rose and white gold as well as platinum.

White gold is a combination of yellow gold alloyed with other metals. If you are wanting a white metal but have skin allergies due to the nickel, white gold might not bethe way to go. Nickel is usually what most people are allergic to. Because gold comes out of the ground naturally yellow, no matter how many alloys are mixed in to make it more white, all white gold (regardless of where it is purchased) will require rhodium plating. Rhodium plating is a surface treatment to keep your ring looking bright and high polished. No need to worry about this! You are covered for rhodium plating annually with Loop Care.

14KT White Gold Alloy Mixture 58.5% 24kt gold 7.055% nickel 4.15% zinc 21.58% copper 8.30% silver

18KT White Gold Alloy Mixture 75% 24kt gold 3% nickel 4% zinc 16.75% copper 0.25% silver

Yellow is the purest gold. In its natural state, it is much too soft for jewelry. To make it stronger and more durable for your ring different karat weights are created. This is typically done by alloying it with zinc and copper. 14K yellow gold tends to have a softer color because it’s alloyed with higher quantities of copper and zinc, whereas 18K yellow gold, because it has a higher gold content, it will have a deeper and richer gold color.

14KT Yellow Gold Alloy Mixture 58.5% 24kt gold 9.545% silver 4.98% zinc 29.975% copper

18KT Yellow Gold Alloy Mixture 75% 24kt gold 11% silver 0.75% zinc 13.25% copper

Rose gold is a combination of yellow gold alloyed with copper. The higher the copper content, the more reddish pink the metal will appear.

14KTRose Gold Alloy Mixture 58.5% 24kt gold 2.905% silver 37.765% copper 0.83% zinc

18KT Rose Gold Alloy Mixture 75% 24kt gold 1.75% silver 22.75% copper 0.5% zinc

Platinum is a great alternative if you are wanting a whitish grey metal and you have skin allergies because it is hypoallergenic. It is also a more dense and rare metal. Besides being hypoallergenic, platinum is great for someone who does not want the additional upkeep of rhodium plating white gold. Due to its denseness, when you scratch platinum, the metal moves to another part of the ring which is part of the beauty of platinum. Over time platinum creates a patina or matte finish and becomes a part of you.

950 Platinum Alloy Mixture 95% Platinum 2.8% Copper 1.6% Cobalt 0.6% Gallium

Because 14K and 18K white gold will always have a gold tint since gold comes out of the ground naturally yellow, no matter how many alloys are mixed in to make it more white, all white gold (regardless of where it is purchased) will require rhodium plating after regular day-to-day wear. Rhodium plating is a surface treatment to keep your ring looking bright, white, and high polished. You are covered for rhodium plating annually with Loop Care.

Your hidden stone will be set at the 4 o’clock or 7 o’clock position on the inside of the ring band so that it’ll always touch your skin.

Rhodolite Garnet: Confidence and personal growth
Blue Sapphire: Inner truth and peace
Citrine: Exciting and passionate
Amethyst: Balance and lasting commitment
Pink Tourmaline: Determination and commitment
Green Tourmaline: Compassion and patience

We sure do! You can now order a Home Try-On kit right on our website. If you have any questions contact our concierge@loopjewelry.com to chat with one of our diamond experts.

Currently we do not have men’s bands on our site, but ask and we can have a men’s band made for you.

Here at Loop we're committed and believe in taking care of our customers and their Loop rings forever which is why we provide Loop Care at no extra charge.Since the center stone would not be from Loop, we wouldn’t be able to offer our Loop Care (100-day return/exchange, 100-day resizing, lifetime guarantee, annual cleaning and maintenance, and free shipping always) for just the setting. We also wouldn’t be able to set your center stone due to liability reasons with setting stones that aren’t our own, and also because each of our settings is custom created around our diamonds.

Thank you for wanting to make your heirloom diamond part of your Loop journey. Because your diamond is so special, we don’t want anything to happen to it. Even though our jewelers are experts, anything can happen, so we are unable to create a Loop ring for you with your diamond.

We would certainly love to hear all about your design ideas. We can definitely make modifications to our ring styles. Depending on the type of modification there may be $100 charge. Reach out to Loop’s Concierge at concierge@loopjewelry.com, chat in, or schedule a phone so we can let you know if your ideas are a possibility.

Yes! We have The Jump Band in white, champagne or black diamonds available on our site.

We are hoping that this is a service we can offer in 2019! Keep in mind that our current inventory is customizable!

Yes! Of course. Mixing metals is a great way to create a unique wedding set. As a note, it is not always best to mix platinum with any color (white, rose, yellow) of gold. This is because platinum is a dense metal and can “beat up” on your gold rings. That said, if you would still like to mix platinum and gold, no worries. We have you covered with our Loop Care.

Third party insurance is ALWAYS your best friend. This will protect your ring from loss, theft, and damage. In fact, we have partnered with Lemonade Insurance. For additional information on how Lemonade can work for you, click here.

Practicing daily ring care will help over the lifetime of your ring.

Things to avoid:

• Wearing your ring while swimming (either in a pool, hot tub or the ocean)
  • When you swim, the water tends to be a colder temperature, which can make your finger smaller and your ring will slip right off. Yikes. The metal can also discolor depending upon what chemicals are in the pool/hot tub.
• Wearing your ring while you wash dishes or shower
  • Soap and shower gel can make your ring slippery and you don’t want the chance of it falling off and going down the drain!
• Wearing your ring while cooking or cleaning
  • Minute particles of food can get trapped in your ring making it super hard to clean. And the chemicals we all use while cleaning, can mess with your metal and cause discoloration.
• Wearing your ring while working in the yard or doing physical activities (like going hiking or the gym)
  • Damage can easily occur when stress is applied on your ring. Prongs can be pulled, the ring can become out of round, and the worst damage can be caused to your diamond.
• Wearing your ring while you sleep
  • Prongs can get caught and bend on your sheets or worse you can unknowingly scratch yourself while sleeping.

We know that life happens and you can’t always avoid things that it throws your way, which is why we have you covered with our Loop Care

Yes! Best way to clean your diamonds is with lukewarm water with a tiny amount of mild dish soap and a soft toothbrush. Diamonds are attracted to grease and grime, the dish soap helps cut through this.

Contact Loop’s Concierge at concierge@loopjewelry.com or chat with us.

Currently, we are only charging sales tax in New York. You can check out your estimated sales tax before you place your order.

We will reach out to you via email to confirm your order and when it’s shipping out to you, but if you need more info please contact our Concierge or chat in to track your order.

Please see our shipping below.

Absolutely. You can change or cancel your order as long as it has not yet been shipped. However, please keep in mind that making any change to your order will affect the production time of your ring. Depending on the type of change to your order, and where it is in the production process, it can be delayed from 4 days to 3 weeks. If your order has already shipped when you change your mind, you have 100days to return it to us.

We understand that the ring size is one of the hardest things to figure out while purchasing your ring. Depending upon where your ring is at in the production process, this is completely doable. If the size change happens before your ring is cast there will be a 2 to 3 business day delay. If your ring has been cast and your size change is within the ring’s tolerance it will add an additional 5 to 7 business days. If your ring has been cast and your size change is outside of the ring’s tolerance, the ring will have to be completely remade from scratch. This will add 10 to 14 business days to your lead-time.

Depending upon where your ring is in the production process, we can certainly do this for you. Keep in mind that each of our Loop Rings are built around the center diamond that you choose. If your ring has already gone into the CAD process and a diamond change has occurred, a new ring will have to be completely remade for you and this will add 3 weeks to your lead-time.

Depending upon where your ring is at in the production process, we can certainly do this for you. Keep in mind that each of our Loop Rings are built around the center diamond that you choose. If your ring has already gone into the CAD process and you would like different setting, a new ring will have to be completely remade for you and this will add 3 weeks to your lead-time.

Depending upon where your ring is at in the production process, we can certainly do this you. Keep in mind that each of our Loop Rings are built from scratch around the center diamond of your choice. If your ring has already been cast, and you would like a different metal for your setting, a new ring will have to be completely remade for you and this will add 3 weeks to your lead-time.

If your ring has not been engraved at the time of your request then we are able to make the change. Please reach out to our concierge at concierge@loopjewelry.com. If your ring has already been engraved, we can still put in your request, however because we have to buff out the first engraving which can affect the integrity of your ring, we will have to completely remake your ring which will add three weeks to your lead time. Please be sure to review your order and engraving prior to placing your order. If you want to make sure you entered the correct engraving, it will appear on your order confirmation email sent after the order is placed.

For an engraving, it's best to have it done ahead of time so that our jewelers can make sure it's going to fit nicely within your ring along with our logo and karat stamp.

If your hidden stone has not been set at the time of your request then we are able to make the change. If your hidden stone has been set, we can still put in your request, however due to the invasive nature of the stone setting, your ring will have to be completely remade which will add three weeks to your lead time. Please reach out to concierge@loopjewelry.com.

If your customization has not been done at the time of your request then we are able to make the change. Please reach out to Loop’s Concierge at concierge@loopjewelry.com. If your ring has already been engraved and now you would like a hidden stone, we can still put in your request, however because we have to buff out the first engraving which can affect the integrity of your ring, we will have to completely remake your ring which will add three weeks to your lead time. If your hidden stone has been set, we can still put in your request, however because the hidden stone has to be removed, your ring will have to be completely remade which will add three weeks to your lead time.

All of our white diamonds will come with a certification from the Gemological Institute of America (GIA). Our champagne and black diamond will come with a Loop Diamond Certificate. Champagne Diamond Certificate and Black Diamond Certificate

Yes! All of our rings (engagement and wedding bands) will come with an appraisal. White Diamond Ring, Champagne Diamond Ring & Black Diamond Ring . We have partnered with Lemonade Insurance. Check out additional Lemonade info here.

Yes! You can either add engraving or a hidden stone. Engraving the inside of your band adds context, making the ring part of your unique shared story. Add an inside joke, nickname, symbols, or maybe the GPS coordinates of your first kiss (romance!) remember the shared journey that brought you here. Or a hidden stone, choose from 6, each has its own special meaning.

Currently we only offer one font type, GOTHAM. You can engrave up to 40 characters (including spaces). If you want to engrave a specific symbol contact our concierge to see if we can engrave it for you. Example 1 Example 2 .

Check out our ring size guide. Or you can request to have a ring sizer to be sent to you. Contact concierge@loopjewelry.com or fill our your request here.

Asking a family member, close friend, etc. to help you in the search for engagement ring size can be super helpful. They can always do a “secret” shopping trip, borrow a ring that is worn often on her ring finger, or might just already know.

You're totally covered with Loop Care for your engagement ring and you'll get one free ring resizing within 100-days. If for any reason an additional sizing is needed after the first free resize (whether it's still within the 100-days or afterward), then there's a $100 charge for each time it needs to be sized. However, we prefer to only size rings once as sizing the same ring multiple times can affect the integrity of the ring. We recommend going to a local jeweler and having your finger sized with thin metal ring sizing tools to get your accurate finger size.

Because we cast your ring in the size you selected, depending upon the actual size you need will determine the turn-around time for your ring sizing. If we can resize your ring without affecting the integrity of the setting, it will take 5-7 business days starting from the day we receive your ring in NY. If we can’t resize your ring safely it will have to be remade for you. This process can take up to three weeks. Fear not, our team will let you know either way before any changes are done to your ring.

After you’ve had your finger measured and figure out your correct finger size, just reach out to our Loop’s Concierge via email to let us know you need to have your ring re-sized, and we’ll arrange the insured shipment. We’ll email you the UPS return label, and send you instructions on how to send us back your ring. Important to know: Only rings with Loop Pre-Authorized Label will be processed for resizing.

After you request to have your ring resized, we'll email a return shipping label to you. In order for your package to be insured, you'll need to follow these steps when shipping your ring. Please get two boxes from UPS, one small and one medium, or you can you two unmarked cardboard boxes, one small and one medium. Your dark blue ring box will need to be "double boxed."

1. Place your ring inside the dark blue ring box.
2. Place your ring box in the suede leather pouch
3. Wrap enough tissue paper or bubble wrap around the suede pouch so it fits snuggly inside the small UPS or unmarked box.
4. Place the wrapped leather pouch inside the small UPS or small unmarked box. Seal the small box.
5. Place the small box inside the medium size UPS or medium unmarked box. Seal the medium box.
6. Print and attach the UPS label to the medium outer box.
7. You can drop the package off at any UPS location, but please make sure your package is scanned and you get a receipt (to ensure that it is insured).
8. Please email our concierge to let us know your ring has shipped!

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm. If you would prefer to pay via bank wire please contact concierge@loopjewelry.com

No, we can't split payments with multiple credit cards.

Due to privacy reasons, we cannot take orders over the phone or live chat. We can always put your ring together for you over our call or chat and send you an invoice to your email address.

Loop offers flexible financing through Affirm. Affirm is a way for you to pay for a purchase over a time period of 3-36 months. Here’s an example of the different options Affirm offers:

If your cart totals $250-$1,000
3 months 0% APR or 10-36% APR, 6, 12 months interest bearing

If your cart totals $1,000-2,000
6 months 0% APR or 10-36% APR, 12 and 18 months interest bearing

If your cart totals $2,000-$2,500
6 months 0% APR or 10-36% APR, 12 and 24 months interest bearing

If your cart totals $2,500 and over
6 months 0% APR or 10-36% APR, 12 and 36 months interest bearing

The terms can vary for each individual and can vary from 0% APR or 10-36% APR. Depending on your information, creating an account and seeing if you prequalify will not affect your credit score. Affirm will sometimes require a deposit to make your purchase. For more information please go to https://www.affirm.com/help

If your order has not yet shipped, please email us at concierge@loopjewelry.com before 12:00pm PST at least 72 hours before your estimated delivery date. For security reasons, we’ll need to verify additional information about your address change. If the order has already been processed and shipped, we’re not able to adjust the address for you.

Shipping and processing will depend upon which ring has caught your eye...

• Engagement Rings: Our jewelers will be creating your ring around your hand-selected diamond. From the minute we receive your order, it takes up to 3 weeks to make your ring and get it shipped out to you. We’ll send you updates along the way so that you cantrack your order.
• Ready to Ship Rings: Are your proposal plans on a tighter turnaround time? Check out our Ready to Ship rings. Add one of our Ready to Ship rings to your cart and we will have it ready to ship to you within 5 business days.

This date refers to when your ring is estimated to be delivered to your shipping address. Pending any final QA and/or weather, you should receive your order in hand via overnight or 2-day delivery with UPS. We will send you a tracking number once your order is shipped so that you can track your package. Please note at times UPS may deliver early, and delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control.

Please see examples of which day you’ll receive your order:

Overnight Shipping
Ships Monday, Receive Tuesday
Ships Tuesday, Receive Wednesday
Ships Wednesday, Receive Thursday
Ships Thursday, Receive Friday
Ships Friday, Receive Monday

Shipping 2-day
Ships Monday, Receive Wednesday
Ships Tuesday, Receive Thursday
Ships Wednesday, Receive Friday
Ships Thursday, Receive Monday
Ships Friday, Receive Tuesday

Your Loop Ring will be shipped from our HQ in New York City.

Yes, we offer free overnight, or free 2-day shipping with UPS.

We ship via UPS overnight Monday through Friday. Currently we do not offer Saturday delivery. If your order is shipped out Friday it will be at your delivery address the following Monday (overnight), or Tuesday (2-day).

Yes, your ring is fully insured from the time it leaves our HQ to the time you sign for it.

Yes. Because your Loop ring is a high value item, your package will need to be signed by an adult at the shipping address for your order.

Not at the moment.

UPS does not offer a service where you can request for a specific person to sign for the package.

Yes! Contact our concierge at concierge@loopjewelry.comand we will be able to find the best and safest UPS Customer Center for your ring to be sent to.

Due to insurance we are unable to ship to a PO Box.

Due to insurance we are unable to ship to APO/FPO/DPO.

We’ll do everything we can to get you the right ring. But if something’s off, we’ll make it right or take it back (as long as the ring is in the condition it arrived in, with all packaging and documentation.) With Loop Care, you have 100 days to return or exchange it. Click here to learn more about Loop Care

Important to know: If you don’t send back the original GIA Certification with the ring, you’ll be charged a $250 replacement fee.

Just reach out to our Loop’s Concierge via email to request a Return Authorization for your return. We’ll then arrange the insured return shipment for you. We’ll email you the UPS return label, and send you instructions on how to send us back your ring.

Important to know: Only rings with a Loop Pre-Authorized Label and original packaging will be processed.

Please include all original packaging materials, including the GIA grading reporting. In order for insurance to cover your package, your return will need to be double-boxed. Please get two boxes from UPS (one small and one medium) or use two unmarked cardboard boxes (one small and one medium).

1. Place the ring in the blue ring box, all original packaging materials, GIA grading report in the white shipper box so it fits snuggly inside the small UPS box or unmarked cardboard box.
2. Wrap tissue paper or bubble wrap around the Loop’s white shipper box so it fits snuggly inside the small UPS or unmarked cardboard box. Seal the small UPS or unmarked cardboard box.
3. Place the small UPS or unmarked cardboard box inside the medium size UPS or medium unmarked cardboard box. Seal the medium UPS or unmarked cardboard box.
4. Print and attach the UPS label to the medium UPS or medium unmarked cardboard box.
5. You can drop the package off at any UPS location, but please make sure your package is scanned and that you get a receipt (to ensure that it is insured).
6. You will receive your refund in the manner that was paid after your order is inspected and it is determined that your ring is in original condition with all original packaging and documentation.

Important to know: If you don’t send back the original GIA Certification with the ring, you’ll be charged a $250 replacement fee.

No way. Return costs are on us.

Of course. As long as you are still within the 100-day return period, you can return it.

Once your order arrives back to us and is inspected and verified, depending on your original payment method, it can take up to 7-14 business days for it to be returned to the original card used to make the purchase. Paypal Credit can take up to 30 business days for your refund. For all Affirm purchases, there’s no refund on any interest paid, and the full amount will show up on your loan balance within 3–45 business days. You can see your loan balance in your Affirm account.

Yes! We will let you know when we receive the ring that you want to return.

We don’t offer store credit, because we have a generous return policy.

Yes, the only person that can return the ring will have to be the person that purchased it.

Every Loop ring from our permanent collection comes with Loop Care which includes 100-day returns/exchanges, lifetime guarantee, annual cleaning and maintenance, 100-day resizing, and free shipping.

We hope your ring goes along for all your adventures, so we expect a little wear and tear. Once a year, we’ll bring your ring back to HQ for its Loop Care annual check-up & to clean your ring, keep those diamonds shining and ensure everything is secure. Just like going to the doctor for your yearly checkup. If there’s no additional work needed, we’ll send it back to you within 5-7 business days from the day we received your ring at HQ.

Important to know: Yearly Loop Care checkups help maintain your lifetime warranty. We’ll send you email reminders, but if you don’t send in your ring for its yearly checkup your lifetime warranty will expire.

We offer a warranty on all rings in our permanent collection excluding our Milestone rings. Your engagement ring should last forever so if there’s an issue down the road, due to a manufacturing defect, we’ll always fix or replace it. (But to be clear, if you run over the ring with your car or something, that’s on you). But if it’s a manufacturing defect, we’ll make it right. We’ll cover return shipping, give your ring a checkup, and contact you within 48 hours to let you know how we can help.

Important to know: If your ring has been repaired or serviced by a jeweler other than Loop HQ, it will void the warranty -meaning if you’ve taken it to someone else, we can’t repair or replace it anymore. Loop Care

Conditions and Exclusions Our Loop Lifetime Warranty is only available to the person who purchased the ring from Loop Jewelry. Your Loop ring is a piece of fine jewelry, and therefore is not beyond the daily wear activities and unexpected trauma you can put it through. Loop's Lifetime Guarantee does not cover damage due to normal wear and tear or unexpected trauma, loss of stones, product loss, theft or mysterious disappearance of your Loop ring. We recommend that you maintain insurance coverage for your jewelry to help cover significant damage, loss or theft. Loop Care coverage also excludes any loss or damage to your ring that results from the failure to send your ring back to us for its annual Loop Care inspection. If we determine that damage to your ring is warrantied, we will repair it at no cost to you. If we determine that the damage is not caused by a manufacturing defect, we will email you and go over any work that needs to be done to your ring.

Here are some examples of common ring issues that would not be considered manufacturing defects and are not covered under our Loop Lifetime Guarantee.

• Metal discoloration due to exposure to chemicals, hair products, make-up, swimming pools (hot tubs) or bathing.
• Building up prongs or metal restoration work. Precious metals in general will wear over time due to normal wear.
• Prongs that are bent, caught or worn which allows for a stone to fall out or be lost due to normal wear or other damage.
• Stone loss due to the stone being chipped or the stone breaking due to normal wear or other damage.

Loop Jewelry diamond price matching is no joke. Price matching is possible, it does happen, and this is how it happens: If you find the same full-price white diamond available on a competitor’s website at a lower price, then you should let us know. We will match that price or give you even better pricing. The terms and conditions are below.

In order to receive a price match, you need to provide evidence that the stone on the competitor’s website is identical to the stone you are looking at on Loop’s site. The diamond can't be under promotion, have a unique discount and must be available for purchase to any member of the public. Please have the GIA report number as well as the live link to where the diamond is available. With this we will go to bat for you to get you the better price!

Chat, email or call the Loop’s Concierge and let us know the information about the white diamond you want to price match. Give us some time to verify the details and we will come back to you with a matching or better price.

No. Our black diamonds are “friends and family” priced while making sure that you are getting the best quality possible!

No. Our champagne diamonds are also “friends and family” priced while making sure that you are getting the best quality possible!

Only one diamond per customer is eligible for Loop’s Diamond Price Match Guarantee (multiple claims on the same diamond will not be eligible, regardless of the quantity ordered), and it can only be applied once per diamond, even if a lower-priced offer is subsequently found. See our Diamond Price Match page for more information.

Lemonade Insurance Agency, LLC has provided the content for these FAQ’s

It’s easy! Sign up for Lemonade insurance here. Answer the questions truthfully to get your quote. To protect your ring make sure to specify extra jewelry coverage when prompted. Once you’ve signed up, Loop will credit your ring purchase (will show up as a ‘refund’ on your credit card report) for the cost of the insurance (3 months of renters or 1 month of condo/homeowners) up to $50.

After you make your purchase an email will be sent to you with more information on Loop’s partnership with Lemonade. Your Loop ring will also come with an insurance appraisal. You can use this appraisal for the value of what to insure your ring for.

If you want to extend your coverage, no further action is necessary. You will be automatically billed the monthly premium. If you would not like to extend your coverage, please email help@lemonade.com to cancel your policy.

Lemonade offers Extra Coverage for your fine art, jewelry, watches, cameras, bikes, and musical instruments. To add Extra Coverage for your high-value items, that fall in the categories above, visit the 'add-ons' section in the Lemonade app and click 'how to add Extra Coverage'. Once you submit the requested documentation for your items, Lemonade's team will be in touch to complete a review of your submission.

You only need one renters insurance or homeowners insurance policy at a time. If you already have insurance, Lemonade will help you switch (in seconds)! Unfortunately, we donot offer the option to insure only the ring.

Lemonade renters insurance and homeowners insurance protects the stuff you care about when you’re at home or on the go, worldwide. Lemonade renters insurance covers personal liability, personal property, loss of use and medical payments to others. Lemonade homeowners insurance covers all of the above plus dwelling coverage. For more information about Lemonade renters and homeowners insurance, check out their FAQs.

Your deductible is the amount that will be deducted from any claim payout you may receive. When you sign up for a policy you'll be presented with some options for your deductible and can choose the one that works best for you. If you add Extra Coverage for applicable items, your deductible will not apply to claims filed for those items.

Easy! Just open the Lemonade app and hit the Claim button. They’ll guide you through the rest of the short process there. After you complete the claim report on the Lemonade app, you will be asked to enter your bank account wire information. Once your claim is approved, they’ll issue payment, minus the amount of the deductible, directly into your account. Many Lemonade claims get paid in minutes.

Lemonade is rated A-Exceptional, fully licensed, and reinsured by some of the most trusted names on the planet. Plus, unlike any other insurance company, they take a flat fee and gain nothing by delaying or denying claims.

No problem! If you don’t want this insurance then no further action is necessary. Remember though, you’ll be on the hook if you lose or damage your ring. Please note, the offer only applies if you purchase Lemonade insurance (doesn’t apply to the price ofthe ring itself).

Due to privacy reasons we are not able to help you with that. If you need any support once you have your account set up, email us at concierge@loopjewelry.com or live chat with us.

No, because we are offering you the same pricing we would give to our friends and family, to keep our prices low, we do not allow for comparison shopping. If you don’t love your ring, you have 100 days to return or exchange it and we will make it right for you.

Currently this is not something that Loop offers. Keep checking back as we may offer it in 2019!

We are available via email 24/7 at concierge@loopjewelry.com or you can schedule an appointment for a phone call Sunday-Friday from 10am to 5pm (PST). We’re also available via Live Chat during 9am-6pm (PST).

After an order is placed, it takes approximately 4-5 business days to personalize your jewelry item and another 2 business days to process and ship your jewelry item out to you. The fulfillment period on the "Yes, They're Diamonds" Studs takes 5-6 business days. When your package has shipped you will receive an email with the tracking information.

Shipping for the "Yes, They're Diamonds" Studs is signature required and is sent UPS 2-day shipping. Other Everyday Jewelry items are shipped USPS Priority mail or for an additional $30 UPS 2-day shipping with signature required. Please note, if you choose to ship USPS Priority Mail, no signature is required and we are not responsible for any stolen packages that are delivered. When your order is fulfilled you will receive tracking information for your order.

This limited edition style is sold as-is and are a one-of-a-kind promotional item: it can not be purchased as a single earring.

For our Everyday Jewelry, we offer a 30 day return or exchange for all items that have not been engraved. Items that are engraved are final sale and cannot be returned. Once an item has been exchanged, it becomes final sale. There is no fee for returning or exchanging jewelry items. Please contact our Concierge via Live Chat during 9am-6pm (PST) if you would like to process a return.

We do not offer Loop Care or a warranty on our Everyday Jewelry items.

We do not offer Loop Care on the "Yes, They're 'Diamonds' Studs" since they are a one-of-a-kind promotional item.

Lab-grown diamonds have the same physical, chemical and optical characteristics as natural (from the earth) diamonds. They are grown in a laboratory but they have the same sparkle and chemical structure as earth-mined diamonds making them definitely an “everyday” option.

White gold is a combination of yellow gold alloyed with other metals. Because gold comes out of the ground naturally yellow, no matter how much it is alloyed with other metals, it will require rhodium plating to give it that nice white look. Rhodium plating is a surface treatment to make the gold look bright and high polished.

These studs are not made to order and can not be ordered in another metal type or gold color.

The lab grown diamonds that are in these earrings will not come with a diamond grading report, this is typical for most small diamond earrings.

The lab grown diamonds are in the near colorless color range and are slightly included.

Sterling silver consists of 92.5% pure silver. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.Our sterling silver jewelry is also plated with a thin layer of rhodium (precious metal related to platinum) to give it a bright white look. Rhodium plating is not permanent and will eventually wear off due to regular wear, to help maintain the rhodium it’s important to take proper care of the jewelry. After the rhodium has worn off then a soft silver jewelry polishing cloth should be used to return the shine, as the silver does react to oxygen and will tarnish over time.

Vermeil is a very specific term for a type of gold plating. Vermeil requires a thicker layer of gold over a sterling silver base. This is not to be confused with regular “gold fill” or “gold plated” jewelry where the base can be brass and the thickness of the gold layer isn’t guaranteed. Our vermeil jewelry is plated with 2.5 microns of 14kt gold. Microns are also known as micrometers, to help give perspective a single human red blood cell will average between 6-8 micrometers wide and a single human hair can be between 17-180 micrometers wide.

Over time, the vermeil plating and the rhodium plating will fade away and dull slightly. For the sterling silver jewelry after the rhodium has worn off then a soft silver jewelry polishing cloth should be used to help bring back the shine. Rhodium is a precious metal related to platinum and is used to give the jewelry a bright white look, it is plated on our sterling silver jewelry and also our 14kt white gold jewelry. 14kt gold will not tarnish, however the rhodium plating on the 14kt white gold can wear off with normal wear and will not be as bright white.

In its natural state gold is much too soft for jewelry - this is considered 24kt gold. To make it stronger and more durable it is alloyed with different metals - this is typically done by alloying it with zinc and copper. 14Kt gold has been alloyed so that it is 58.5% gold combined with different metals. Gold’s natural color is yellow - white gold appears white because it is plated with rhodium and rose gold appears rosey because it has been mixed with more copper. Rhodium plating is not permanent and will eventually wear off with regular wear, to help maintain the rhodium it’s important to take proper care of the jewelry. The rose color in rose gold will not fade over time because the color does not come from plating.

You can personalize the Everyday Jewelry items by selecting the metal type, the metal color, and the gemstone. We also offer optional engraving at no additional cost. Please note that once engraved, an item becomes final sale.

Please contact our Concierge via Live Chat during 9am-6pm (PST) with your inquiry. We’ll check with our jewelers to see if we are able to engrave in your language.

The lab grown diamond earrings can be cleaned using mild dish soap and water. The gold basket that holds the diamond can be cleaned from underneath using a soft toothbrush with water and soap. The gold earring backing can also be cleaned this way. Make sure to dry completely after cleaning your studs. It’s important to avoid activities that can expose your jewelry to hard minerals or chemicals because overtime it will affect the finish of your jewelry. Avoid taking your earrings into any type of water (like the ocean, pool, or shower), getting make-up or sunscreen on your earrings, and sleeping with your earrings on. This will help maintain the longevity of your items.